The Situation
Sentierre Resorts / DDRM Partners was carrying an oversized, fragmented technology portfolio — multiple vendors, redundant systems, and infrastructure costs that didn’t reflect the operational scale of the business. Technology decisions had been made reactively rather than strategically. The ownership and management team needed a clear picture of what they had, what it was costing, and what a rational path forward looked like.
The Engagement
Steven C. Roberts engaged as Fractional CIO through S.C. Roberts & Associates from October 2018 through November 2020 — serving as the primary liaison between IT, Finance, Operations, and Guest Services for all technology initiatives.
The engagement delivered:
— A comprehensive audit of the existing technology portfolio across all properties and subsidiaries
— Vendor consolidation and contract renegotiation, eliminating redundant systems and reducing costs
— Cloud-hosted infrastructure redesign replacing on-premise systems
— A strategic long-term technology and systems roadmap for the company and all subsidiaries
— Formal business cases for the ownership and management team — including operations analysis, solutions architecture, TCO modeling, and business impact assessment
— Executive reporting systems providing ownership with real-time visibility into technology performance and costs
The Result
50%+ reduction in total cost of ownership across the entire technology portfolio — while simultaneously increasing operational effectiveness. The ownership team gained the strategic roadmap and business case documentation needed to make confident technology investment decisions going forward.
Client: Sentierre Resorts / DDRM Partners — St. George, UT
Engagement Type: Fractional CIO (retained)
Duration: October 2018 – November 2020
Result: 50%+ TCO reduction · Increased operational effectiveness